Return and refund policy

Effective Date: July 30, 2026

At clhsnusk.shop, we value customer satisfaction and aim to make every purchase worry-free. If you need to return an item, please read the following policy before submitting your request.

Return Requirements

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

• Remain unused and in its original condition.
• Be returned with its original packaging and included accessories.
• Be supported by a valid order confirmation or receipt.

Returns that do not meet these requirements may not be accepted.

How to Submit a Return

To begin the return process, contact our customer support team before shipping the item back.

Email: info@clhsnusk.shop

Please include the following details:

• Order number
• Product name
• Reason for the return
• Photos if the product is damaged, defective, or incorrect

After reviewing your request, we will send instructions for the next step.

Return Inspection

All returned products are inspected after arrival. Once the inspection is completed, we will notify you of the result by email.

Refund Processing

Approved refunds are normally completed within 5–10 business days after the inspection.

Refunds will be issued to the original payment method used during checkout.

Return Shipping

If the return is due to a product defect or our shipping error, we will work with you to resolve the issue. Otherwise, return shipping expenses may be the responsibility of the customer.